Customer Service Excellence

Facilitator: Jennifer Webster
Cost : $99 Member/ $130 Non-member

Forget "satisfying" your customers, let's amaze them!  Attending this workshop will provide you with the basics of customer service and then some.  The workshop focuses on specific actions people do to “amaze” and "de-maze” their internal and external customers – both in person and on the phone. By the end of the session, you will have identified at least three to four actions you can implement to improve your overall customer service strategy. Participants will learn the following:

• The basics of customer service (body language, tone of voice, helpful attitude, positive phrasing, solutions, etc.)
• Sorting out “amaze” and “de-maze” activities
• Dealing with challenging customers in a positive manner
• Building and environment rich with customer service activities
• Creating an action plan for success