Supervisor as Mediator

Facilitator: Chris Sheesley
Cost: $99 Member / $130 Non-member

Your role often places you in the center of the fray. This hands-on training helps you learn how to manage disruptive workplace disputes in more productive ways. You will acquire a new mindset for approaching these cases and take away a broad range of professional mediation techniques to guide your approach.

The workshop is grounded in the trainer’s real-world mediation experience and weaves together question and answer, discussion, shared stories and an emphasis on experiential learning.

You will cultivate a mediator's view of conflict by:

• Learning why it's better to mediate than to “just let them work it out”
• Identifying the barriers to traditional conflict-management options 
• Learning the five essential mediation listening skills
• Constructing mediative responses to conflict statements 
• Demonstrating advanced mediation skills in a conflict situation